Real support from
real people
Open a chat and a dedicated support member will text you directly. No bots, no tickets lost in a queue.
Open a chat
Tell us your name, phone number, and what you need help with.
Get a text
A dedicated support member will reach out to you via text within minutes.
Problem solved
We work with you 1-on-1 until everything is set up and running smoothly.
< 15 min
Average response time
Mon - Sun
9 AM - 10 PM PST
1-on-1
Dedicated support via text
Common questions
Quick answers before you reach out
Downloading your theme
After purchase, visit the Customer Portal to download your theme files and license key. If you need your welcome email resent, just let us know.
Activating your license
Go to the Customer Portal, select your license, and click "Activate". Enter your Shopify .myshopify.com domain and store name. Licenses activate instantly.
Need customizations?
Kenso is flexible out of the box. For custom sections or layouts, open a chat and include screenshots. Our team will follow up within 1 business day.
Still need help?
Open a chat and you'll receive a text from a dedicated Kenso support member. We're here for you.
For billing or license questions, just mention it in the chat.
Hours: Mon-Sun, 9 AM - 10 PM PST
All sales are final. No refunds under any circumstances.
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Kenso and associated logos are trademarks of Shand Enterprises LLC. Unauthorized use is prohibited.